Policies, Terms & Conditions

Consultation

The Business will provide the Client with a consultation of services prior to beginning. The Client agrees to pay for the services discussed during the consultation. Service prices are available upon request.

No Refunds

The Customer will be assumed to have accepted the Services unconditionally. Services are impossible to return limiting the business's ability to refund the customer. If the Customer leaves the salon with wet hair, they assume liability for the state of the color and integrity of the hair. It is the Customer's responsibility to express any possible concerns regarding their hair before leaving the salon.

Nature of Services

The Client acknowledges they are receiving a chemical service which alters the natural state of their hair and scalp. Chemical services may cause discomfort or irritation. Allergies, medications, and past chemical services should be disclosed by the Client to the Business. The Client releases the Business from any and all liability.

Day of Appointment

The Client should arrive alone to their appointment. The Client's hair should be clean and dry. The Client should not wash their hair the day of their appointment. The Business is unable to accommodate space for additional guests or children not receiving a service from the Business.

No show/ cancellation policy

As stated upon booking a 24 hour cancellation notice is required. Lack of notification or a no show will result in a charge for the services scheduled.

Privacy Policy

Privacy Policy - Establish 37 Salons

Last Updated: September 22nd, 2025

Introduction

Thank you for visiting Establish 37 Salons ("Establish 37," "we," "us," or "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our salon locations, use our website, mobile applications, or engage with our services. This policy also describes your privacy rights and how the law protects you.

By using our services or visiting our facilities, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

Personal Information You Provide

We may collect personal information that you voluntarily provide to us, including:

  • Contact Information: Name, email address, phone number, mailing address

  • Appointment Information: Preferred services, appointment history, stylist preferences

  • Account Information: Username, password, account preferences

  • Payment Information: Credit card details, billing address (processed securely through third-party payment processors)

  • Service Preferences: Hair type, skin sensitivities, allergies, previous treatments

  • Feedback: Reviews, testimonials, survey responses, and customer service communications

Information Collected Automatically

When you visit our website or use our mobile app, we may automatically collect:

  • Device Information: IP address, browser type, operating system, device identifiers

  • Usage Data: Pages viewed, time spent on site, click patterns, referral sources

  • Location Data: General geographic location (with your consent)

  • Cookies and Similar Technologies: Information stored through cookies, web beacons, and similar tracking technologies

Information from Third Parties

We may receive information about you from:

  • Social Media Platforms: When you connect your social media accounts or interact with our social media content

  • Business Partners: Vendors, service providers, and marketing partners

  • Public Sources: Publicly available information that helps us provide better services

How We Use Your Information

We use the collected information for various purposes, including:

Service Provision

  • Scheduling and managing appointments

  • Providing personalized beauty and wellness services

  • Processing payments and managing your account

  • Communicating about your appointments, services, and account status

Business Operations

  • Improving our services and customer experience

  • Training staff and maintaining quality standards

  • Managing inventory and business operations

  • Ensuring facility security and safety

Marketing and Communications

  • Sending promotional materials, special offers, and newsletters (with your consent)

  • Personalizing marketing content based on your preferences

  • Conducting market research and gathering feedback

  • Social media engagement and content creation

Legal and Compliance

  • Complying with legal obligations and regulatory requirements

  • Protecting our rights and interests

  • Preventing fraud and ensuring security

  • Responding to legal requests and disputes

SMS and Communication Terms

SMS Messaging

By providing your phone number, you agree to receive text messages from Establish 37 Salons, including:

  • Appointment confirmations and reminders

  • Service updates and special promotions

  • Important business announcements

Message Frequency: Message frequency varies based on your preferences and appointment activity.

Opt-Out: You can cancel SMS services at any time by replying "STOP" to any message. You'll receive a confirmation message, and no further SMS messages will be sent unless you opt back in.

Help: For assistance, reply "HELP" or contact us at [contact email/phone].

Rates: Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

Information Sharing and Disclosure

We may share your personal information in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us with:

  • Payment processing

  • Appointment scheduling systems

  • Email and SMS marketing platforms

  • Website hosting and maintenance

  • Customer support services

Legal Requirements

We may disclose your information when required by law or in good faith belief that such disclosure is necessary to:

  • Comply with legal obligations or court orders

  • Protect our rights, property, or safety

  • Prevent fraud or illegal activities

  • Respond to government requests

Business Transfers

In the event of a merger, acquisition, or sale of business assets, customer information may be transferred as part of the transaction.

With Your Consent

We may share information for other purposes with your explicit consent.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure data transmission (SSL/TLS encryption)

  • Regular security assessments and updates

  • Limited access to personal information on a need-to-know basis

  • Secure storage systems and data backup procedures

  • Staff training on privacy and security practices

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

General Rights

  • Access: Request copies of your personal information

  • Rectification: Request correction of inaccurate information

  • Erasure: Request deletion of your personal information (subject to legal obligations)

  • Restriction: Request limitation of how we process your information

  • Portability: Request transfer of your information to another service provider

  • Objection: Object to certain types of processing

Marketing Communications

  • Opt-Out: Unsubscribe from marketing emails and SMS messages at any time

  • Preferences: Update your communication preferences through your account settings

To exercise these rights, contact us using the information provided in the "Contact Us" section.

Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies help us:

  • Remember your preferences and settings

  • Analyze website traffic and usage patterns

  • Provide personalized content and advertisements

  • Maintain website security and functionality

You can control cookie settings through your browser, but disabling certain cookies may limit website functionality.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

International Data Transfers

Your information may be transferred to and processed in countries other than your residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this Privacy Policy or as required by law. When we no longer need your information, we securely delete or anonymize it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

  • Posting the updated policy on our website

  • Sending an email notification (if you have provided an email address)

  • Displaying a prominent notice in our salon locations

Your continued use of our services after changes are posted constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Establish 37 Salons

  • Email: [hello@establish37.com]

For urgent privacy concerns, please mark your communication as "Privacy Request" for prompt attention.

This Privacy Policy is effective as of September 22nd, 2025 and governs the privacy practices of Establish 37 Salons.